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Re-calls and warranties |
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For those of you who scour the annals of this web site, you'll
know that a couple of years ago I wrote a piece on the advantages
of owning a parallel imported bike. Well, since then things have
taken a turn and where as Wayne would say "There is no substitute
for cubes", I say, "There is no substitute for officially
imported motorcycles".
As good a buy as the Gixer was for the money, when
the parting of the ways came about for the Suzuki and I, one of
the reasons came down to
peace of mind. Anyone owning
a Ducati may as well stop here and surf else where.
Both
Mark and I owned parallel imported Gixers at the same time, Mark
part exchanged his first (for an officially imported 750Y) and when
he did, his bike was making a rather unusual top end type mechanical
sound. At the time we put this down to the cam chain not having
its Suzuki re-call and the necessary mod taking place. When Mark's
Gixer was sold on, as an official UK Import from a "so called"
reputable dealer, it didn't take long before the cam chain snapped.
Mark found this out because the dealer who sold it called him rather
sheepishly to find out the bike's origins, at which time they had
to spill the beans before Mark parted with the info. Soon after,
when mine was p/xd for the Blade, the sounds were similar. The bike's
fate? Who knows? But one thing I do know, Keith's official Gixer
never made those sounds and did well over twice the mileage. Nuff
said!
When
buying a new Blade, part of the ownership experience and package
is a two-year Honda UK warranty. Excellent, but the Hondas I've
owned in the past have had little use of a warranty, apart from
when I may have buggered something up and done a bit of a blag,
or the machine has required a re-call due to an R & D oversight
in Japan, or some such thing.
Anyway, I've now owned my Blade for over a year and
in that time, (as with other brand new models from other manufacturers)
it's had two re-calls, one for a high-pressure fuel hose and another
for some clutch mod. Both of which have been completed at the Honda
dealership I bought the bike from (Dobles, Coulsdon). The Blade
has also now been in need of two, yes two, warranty replacement
parts. However, the first of these has been completed at my local
Honda dealer (P&H Motorcycles, Crawley) and the second one will
too. Off at a tangent here
the reason
for this change of allegiance is due entirely to the lack of professional
workmanship and after sales care shown by the dealer where I bought
the bike. Basically, when the clutch mod was done, the clutch casing
was not sealed properly and there was an oil leak. This was human
error. So the bike will not be going back there for any work to
be carried out on it ever again. P & H on the other hand
tra
la
la la la la la
..la.
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Meanwhile, back at the ranch ... |
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Whilst
I was at the Ring during the last weekend of September, I had a
few suspension mods to carry out due to the number of times the
foot pegs were decking out. Before, when I'd felt and heard metal
touch tarmac it would be due to getting a corner wrong and having
to deck the bike out to get round. This time however, the reason
was down to angles of lean on the correct line, or at least a line
that felt correct. The first mod was half a turn on the compression
damping on the forks and a couple of clicks on the preload on the
rear, just to stop the suspension sinking that little bit farther
and thus allowing a tad more ground clearance. That's as far as
the adjustments got - I'd have liked a tweak of the rear rebound
but the adjustment screw had seized solid. Liberal libations of
oil didn't make any difference and, as the Honda tool kit screwdriver
isn't of the highest quality, I thought I'd leave further persuasion
until I got it home. The oiling of the screw turned out (no pun
intended) to be pointless as my suspicions were correct. Upon trying
to free the screw with a manly screwdriver the thing snapped in
half. Apparently, the screw is in two halves anyway, but they are
sposed to be connected somehow. So after my persuasion tactics,
the end with the screw head on would turn freely in my fingers but
the needle end, which controls the flow of oil thus creating a damping
effect, stayed where it was. I called Honda UK. "Oh, we've
'ad a few of those sir" was their reply. When I asked about
where to get it repaired they informed me that I could have it done
anywhere in Europe that I liked, and if anyone got shitty about
it, to get them to call Honda UK immediately. I liked the sound
of this, so off I went to P&H.
Today my Blade has been fitted with a new rear shock!!
Happy? Oh yes. But it will be going back again for a regulator or
a rectifier, can't remember which though. But this next bit will
confirm which for the electrically minded of you
Yesterday,
I attempted to start the bike. The battery was flat after not being
used for two weeks. Bloody alarms!! And I've only had the immobiliser
active to reduce the draw on the battery! So I charged it with a
normal, run of the mill 12V 1.5 amp battery charger for 18 hours.
This morning it still didn't have enough oomph to start her, so
jump-starting it was the answer.
I asked P&H to check the state of the battery
whilst the bike was there, as I could feel another warranty claim
coming on. After inspection, the technician spouted some technical
blurb as only a technician could about amperes, volts and shite.
It turned out the charging was irratic, (erratic is a word I understand,
but can't spell), so an order for a new Reguflierector is underway.
God knows what's gonna turn up, but it's gonna be brand new and
shiny whatever it is!!
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Tet bin laden down with problems |
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Two
problems with a new Honda? Gasp, horror, whatever next, will Tet
sell it? No he bloody well won't, it's still a cracking bike and
by far and away the best I've ever owned and to top it all, my mind
is at one with itself. Also, just in case anyone was wondering,
my battery is doing fine and I've bought it a little companion called
an Optimate 3 to keep it company and nice and cosy during the cold
winter months ahead.
So, if you go parallel make bloody sure to keep up
to date with manufacturers' recalls and make sure you get the work
done by your supplying dealer. And you're gonna have to make sure
that the dealer is prepared (and able) to honour any warranty claims.
Thanks to parallel importers the official bikes are a fair bit cheaper
nowadays, so I'm not gonna slag 'em off here, but you gotta think
carefully about the bike's reliability and the level of service
when things go wrong.
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